The Benefits of CRM for Travel Agents

Businesses are constantly on the lookout for a competitive edge. In order to stay competitive, travel agents require great software. This helps their agency work efficiently and effectively so that the demands of the customer are met. In such a crowded and competitive market, one of the main things that separate the great travel agencies from the riff-raff is good-quality CRM. There are many Cruise Booking Engine for Travel Agents and travel agency CRMs available to travel agency companies to choose from. However, finding out the best travel agency CRM software can be a daunting task. A common issue faced by travel agencies is finding cruise management software that ticks all the boxes.

Significant benefits of CRM for travel agent that a useful for cruise management should have are as follows –

• New customer discovery
• Better customer services
• Better customer data management
• Quicker deal closing
• Quicker automation
• Effective cross-selling as well as up-selling of products

A travel agency should look for the following before investing in cruise management software.

• Interactive user interface
• User-friendly
• Workflows
• Integration with their specific back office software
• Cloud functionality
• Easy reporting

One of the best software on the market that ticks all of the boxes are the CRM software for tour operators and travel agents. It lets companies manage inquiries, bookings, customers, and vendors on a single platform. This is quite handy as these things tend to get muddled together as time goes on.

Some of the features of kapture’s CRM software are as follows –

• Website integration is made easy with the software. All inquiries can be funneled in from your website. It even lets you find out which campaign on Google or Facebook is getting you the most inquiries.
• The software lets you put all calls & emails from your sales id as well as toll-free numbers into the inquiry inbox and see the real-time status of each inquiry.
• Social media campaigns are all easily put together in an inquiry box which lets you find out the conversion rate of each running campaign.

There’s plenty more to say about CRM for travel agents. Simply put, there’s a reason why travel booking engine software comes highly recommended.

Sign for A Free Trial of Kapture CRM. The free 30-day trial does not require a credit card and will allow you to begin using the CRM to manage your leads and support operations. You can also request for A DEMO of the software below.