Email is used by many businesses today instead of an online ticketing software. Many people make the mistake of believing that email makes help desk ticketing software redundant. Is it really the case? Let’s find out why a ticket management software renders email obsolete when it comes to keeping track of everything.
1. Centralized information
The main benefit of using a ticket management software is that all of the information required can be found in one place. The same is true for email too, right? The difference between a ticket management software and email is that don’t make you hunt for information. For example, if you use email, you need to remember to CC people on your emails. If you use a ticket management CRM, all of the information you need appears on a ticket. This helps avoid making time-consuming mistakes.
2. Prioritize workflow
With an efficient ticket management software, you will be able to see which jobs have a higher priority. It makes no sense for your company to spend its resources on jobs which can be completed at a later date over jobs that need to be completed immediately. A ticket management system shows you the priority of all tickets so that you know which ones you need to work on.
3. Adds transparency
Ticket management CRM software keep track of a lot of data. They keep track of data such as which departments are receiving the most requests. Data like this helps management figure out how many resources of tickets to allocate to different departments. This makes sure that issues aren’t ignored and that there is an efficient use of company resources.
4. Aids in collaboration
Many people are uncomfortable with the idea of sharing their email inbox with other people. A ticket management CRM system eliminates this issue by allowing everyone to view and edit tickets. This results in multiple people being able to work and view progress on the same issue.
Ticket Management System | Kapture CRM
Keeping track of customer queries can be a challenge without a system to categorize, assign and prioritize tickets. Kapture’s Ticket Management software gives your agents the ability to focus on constantly improving customer experience with the help of ticketing tools that pull all queries from multiple channels into a unified inbox.
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If you haven’t switched to a CRM in 2019, you’re far behind the pack. It will make your business far more organized as well as feel and look more professional.
Kapture CRM 