If you are in the cruise industry, you might be aware of how much work is done behind the scenes. It is a lot to manage and you must take a look at how having a CRM system helps you. Before you sign up for it, know what cruise management software can do for you.
- Do you have all-round sales and service support?
A cruise management CRM has both sales and service clouds. Right from gathering leads and converting those into clients to offering support post all transactions. Not only this, there are options to run marketing campaigns within the CRM software as well.
- Can you handle bookings via different sources?
Yes, of course! The primary feature of a cruise reservation system is that you can garner leads from multiple sources. Bookings may come in from many third-party apps or other websites or even via calls. The CRM will unify all these bookings on a single dashboard which makes it highly convenient for you to process.
- What about reports?
Creating daily, weekly or monthly reports is as easy as it comes. You can generate reports whenever you feel like using any criteria. Sales reports, lead reports, annual performance reports, etc. are just some of the examples which are used frequently. Reports are a prime feature of a CRM.
- Is there any way you can integrate with third-party apps?
API integration with third-party apps such as Facebook, Instagram, Twitter and also other travel sites is a welcome addition to cruise booking software. This way, you can connect with your customers on their social media handles and also use these sites for marketing purposes.
A CRM offers much more than you can imagine and running a business without it is a tough task. You should surely consider implementing such a system to ensure better growth and higher revenue.
Kapture’s Travel CRM helps tour operators, travel companies and OTAs bring the operations of sales, support and marketing on a single platform. Travel CRM can help conglomerates create personalized customer experiences by helping them handle customer queries, itineraries, corporate packages, documents and package information helping them achieve the much elusive lifetime customer value through the omni channel cloud-based CRM solution.
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