What is a CRM software ?
A Customer Relationship Management software is used for managing business operations, improve customer relations, maximize the productivity of your workforce and provide valuable insights through analytics so that you can improve consistently while making informed decisions.
What is a Service CRM software ?
A service CRM software provides active solutions to handle and improve customer relations. Kapture’s Service management software can drastically affect customer relations by building a database with all relevant customer data so that your service team is well equipped with to handle all sorts of customer enquiries. The customers feel reinforced about their trust in the business if they are attended to swiftly and provided with necessary solutions.
How does a service CRM software help your business maximize its inert potential?
- Consolidates enquiries from multiple channels: Customer relationship management software consolidates enquiries from multiple channels and deposits them in a unified inbox so that service agents can start attending to them based on priority. Comments and enquiries from social media platforms are converted into queries ensuring that all queries are attended to.
- Easy access to information: Service agents can easily access relevant customer information and gain valuable insights by going through their purchase trends, purchase history and nurture potential prospects all through one unified dashboard.
- Improves Customer relations: Customers have a keen understanding of whether they are valued or not. When the customers are attended to and provided with instant automated responses and service level agreements ensure that the service agents are accountable towards the customers.
- One Unified dashboard: Empower your workforce with the tools necessary to provide excellent customer care and accurate business solutions . The dashboard does most of the work and negates any repetitive tasks that saves time and resources that can be allocated elsewhere.
- Reports, feedback forms and surveys: The customers have a clear view of what they need and how they need it. With regular reports about all business activity, creating feedback forms from templates and creating custom surveys all help the business gain insights into the customer’s preferences so that they can act accordingly.
In the customer service Game, you need to be available to your customers through multiple sources of contact. Kapture’s Service CRM software lets you personally connect with new and potential customers when they want, and how they want, helping you create meaningful conversations.
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Conclusion
Kapture’s Customer service management software enables your workforce to handle customer queries better and more efficiently with access to all relevant customer data.
Kapture CRM 
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