Knowledge Management, Knowledge Management Software, LEARNING MANAGEMENT SYSTEM

Leveraging KMS and LMS for Efficient Customer Support Agents Training

 We have been told “Knowledge Is Power” but we may not have given a thought whether managing that knowledge is crucial have we?. KMS stands for “Knowledge Management System” & LMS stands for “Learning Management System”.  What is Knowledge Management?  Knowledge Management is the creation, gathering, sharing of information amongst employees and the organisation as… Continue reading Leveraging KMS and LMS for Efficient Customer Support Agents Training

Cloud Based CRM Software

Benefits of using Customer Relationship Management Software

CRM is the new shiny toy in the sales and service industry equipped with a lot of useful features that makes a business efficient, productive and profitable simultaneously. Let’s learn how CRMs have become an absolute necessity.

Cloud Based CRM Software

Benefits Of CRM Software For Different Industries

A Customer Relationship Manager is a versatile software that streamlines business operations and improves sales while increasing productivity. This article substantiates how a CRM can benefit any business regardless of the type of industry making it versatile and capable to handle a variety of responsibilities.

Service CRM

Service CRM Software: Customer Relations Simplified

Find out how a business can provide seamless customer service while maintaining high standards of customer satisfaction and how it can affect your overall profits.