Tracking and boosting the company’s on-field service teams are very important and every organization wants to achieve it. But how do you do it? Customer service metrics is an important tool to estimate the productivity of the field service workforce. But how do you get the accurate metrics? How do you address the basic pain… Continue reading Boost Your On-Field Service Teams’ Productivity With An Effective CRM
Strong set of metrics are required to check any service team’s productivity. Read this blog on the key metrics a call center can use to measure their service management.
Want to enhance your business experience but do not know how? Now learn easily how live chat can be the ideal tool to manage your customers.
If you’re looking at improving your business gradually, read this blog on how simple yet effective customer support software can assist your customers better.
Businesses have to revamp their customer support to match industry standards and customer expectations. This article goes into detail on how businesses can benefit from Customer support CRM.
A Customer Relationship Manager is a versatile software that streamlines business operations and improves sales while increasing productivity. This article substantiates how a CRM can benefit any business regardless of the type of industry making it versatile and capable to handle a variety of responsibilities.
Helpdesk ticketing takes precedence over manual ticket handling. Find out the benefits of using a ticket management software and how automated ticket resolution is much more efficient than human intervention.
Kapture CRM 